Privacy Policy

1. Introduction

NeutralAccessPlaza ("we," "our," or "us") is dedicated to the safeguarding of your privacy. This Privacy Policy delineates the manners in which we collect, utilize, reveal, and guard your information upon your visit to our website neutralaccessplaza.sbs or engagement with our yacht charter services.

Your use of our services signifies your acceptance of the data handling practices stipulated in this document. This policy adheres to privacy-related legal standards, particularly the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

Personal information you willingly offer to us includes:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing forms on our website
• Taking part in surveys or promotional events

The types of information collected might comprise:

• Your name and means of contact such as email, phone number, and address
• Financial details for transactions (safeguarded by third-party services)
• Your preferences and prerequisites for yacht hiring
• Contacts for emergencies
• Food preferences and health information, if voluntarily provided

2.2 Automatically Collected Information

Such information collected when you visit our website may include:

• IP addresses and geographic locations
• Browser categories and versions used
• Frequency and duration of page visits on our website
• Source websites
• Technical specifics of your device (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Cookies and analogous tracking methodologies are used on our website to personalize and enhance your digital experience by:

• Storing user preferences
• Evaluating web usage and performance
• Providing customized content
• Refining our offerings

Your cookie preferences can be managed via your browser's settings or our cookie approval pop-up.

3. How We Use Your Information

We employ the information in our possession for the purposes listed below:

• Service Provision: To administer yacht chartering services, finalize reservations, and communicate reservation details
• Customer Assistance: To attend to queries and provide support
• Payment Processing: To carry out transaction processing and billing management
• Safety and Compliance: To guarantee operational safety and prevent fraudulent activities
• Promotion: To dispatch promotional content and updates subject to user consent
• Enhancing Website Experience: To examine web traffic patterns and enhance site functionality
• Regulatory Adherence: To abide by prevailing laws and statutory mandates

4. Information Sharing and Disclosure

Your personal information is not up for sale, trade, or lease to external parties. However, information may be divulged in the following scenarios:

4.1 With Service Providers

Such sharing occurs with third-party entities that support us in various operations, including transaction processing, web hosting, email campaigns, data analysis, and customer service.

4.2 For Legal Reasons

Your information might be disclosed when obliged by law or in response to legal proceedings, subpoenas, emergencies, or investigations into possible unlawful conduct.

4.3 During Business Transitions

In case of corporate mergers, acquisitions, or asset sales, your data may be part of the transferred assets.

5. Data Security

We have employed suitable technical and administrative safeguards to protect your data from unauthorized access, amendments, exposure, or destruction. These precautions involve encryption, secure servers, restricted access, consistent evaluations, and staff education.

However, we acknowledge that no data transmission over the internet or digital storage is invulnerable to breaches. Absolute security of your data is not guaranteed.

6. Data Retention

We retain personal information solely for the duration necessary to serve the collection's original objectives or as mandated by law. Retention periods may be as follows:

• Charter reservations: 7 years for tax/legal purposes
• Promotional outreach: until you opt-out or request deletion
• Web analytics data: 26 months
• Customer service interactions: 3 years since the last communication

7. Your Rights and Choices

You have certain rights regarding the access, rectification, erasure (subject to legal limitations), portability of your data, opting out of marketing efforts, and controlling cookies. To exercise these rights, reach out to us using the contact information provided below.

8. Third-Party Services

8.1 Google Analytics

Our website employs Google Analytics for usage insights. You may decline tracking through Google Analytics Opt-out Browser Add-on.

8.2 Social Platforms

Our site provides links to social networks, each subject to its own privacy terms and conditions.

8.3 Transaction Processors

All payments are processed by third-party entities compliant with the PCI DSS standards.

9. International Data Transfers

Your data may be transmitted to and handled in nations other than Spain, with appropriate protective measures aligned with the relevant privacy laws in place.

10. Protection of Minors

We do not target individuals below the age of 13, nor do we knowingly collect data from them. If a minor has provided data to us, please contact us promptly.

11. Privacy Policy Modifications

Amendments to this Privacy Policy may occur to echo changes in our practices or legislative adjustments. We will inform you of updates by posting the revised policy online, emailing registered users, or showcasing a notification on our website. Continuous usage of our services post the effective date implies consent to the updated policy.

12. Contacting Us

Should you have inquiries concerning this Privacy Policy or our data handling techniques, please reach out to us:

13. Compliance with Google Ads User Consent Policy

We adhere to the Google Ads user consent policy and offer options to modify cookie/tracking settings at any time through our cookie preferences interface.